JBL Reviews

Worst service! I purchased their headphones and after one week it stopped working..when I approached them for replacement they said they don’t have service in my place..but when I purchased this stupid headphones ..they promised (fake promise) …..still I have that stupid headphones ? with me…When you buy their product they will give you fake promises about service..but in reality they will not provide any service…please don’t buy JBL products..I suggest you guys to go for other brands..instead of this stupid product….

I bought a clip 4 but the device often disconnects from Bluetooth and its rubber peels off after a week of no use. The company did not agree to replace the device, only to send it to the lab.

This horse crap!! That’s all it is!! Don’t get it or you’re the problem.

nice quality sound. absolutely love it

I'm giving 5 stars for email support and for the product, site needs to improve a lot

I used to have an old version of JBL Clip and was very pleased with it - it had a climber-hook thing on top of it so I could attach it to my belt or bag and not worry if it falls. It was also super waterproof, we once literally dipped it in a river just to see if it keeps working and it did! Unfortunately, I broke that useful thing and a year later bought another one. However, the new version did not come up to my expectations. First, it doesn't have a hook, it just has a hanger on top of it. Plus, the way the charger hole is opened is not half as water-proof-safe as it was. So, overall it's a 4, I just hope I can find the previous version somewhere.

JBL customer service is an absolute joke. Sold me a refurbished sound bar only to discover it was still faulty. I sent it them back, they apparently fixed it but still not working correctly. Sent it back across Europe about a month agoband keep getting false promises that I'll get my refund soon. Just an utter lack of respect for their customers and keeping their word. Based on this experience I would probably steer clear from buying JBL products in future.

I absolutely love JBL's products!!

Tried to return headphones, company refused to allow me to post them back at my own expense and refused access to a supervisor.
I would never use this company again.

This company is the worst which provides duplicate products to people to make money. No proper response for the qwery raised. They dont provide the repalcement even if the product is in warranty. I suggest all not to buy the HARMAN products

I put some of the review in Capitals as to warn other buyers thinking about buying from JBL.

“JBL NEVER REPLIED TO MY EMAILS OR TO THIS REVIEW ON TRUSTPILOT, IT SAYS IT ALL ABOUT HOW THEY DON’T CARE ABOUT THE CUSTOMER ONCE JBL HAVE YOUR MONEY.

GO TO ANY “FORUM” ON THE INTERNET AND YOU WILL FIND THE SAME PROBLEM.

I GET LOADS OF MESSAGES THROUGH PEOPLE ON YOUTUBE AND MOST OF THESE CUSTOMERS DON’T EVEN LIVE IN THE UK ?? OBVIOUSLY ITS A WORLDWIDE PROBLEM WITH JBL.

I always thought JBL was brilliant company to purchase products from but never ever again.

I purchased a JBL PARTYBOX 310 about 7 months ago and noticed rust on the front grill of the product. Having paid £499.99 for such and expensive item I expected better quality.

I bought the PARTYBOX 310 for it’s many capabilities including IPX4 Splashproof rating. The speaker has only seen a brief spitting of rain.

Whatever JBL claim PARTYBOX can do, it actually can’t do!

Customer service is woeful at best. How this Customer service rep got to work for JBL giving advice god knows.

Arrogant, cheeky and didn’t even bother to listen to the Customer.

I was polite all the way through and he started arguing saying I was wrong and he was going to hang up, bravo brilliant customer service from a JBL Customer Service REP. Frankly Laughable experience and glad to say I won’t be purchasing JBL products again from the Experience.

I wouldn’t mind but in the last year I’ve spent £1000’s of pounds on JBL products and to be treated like dirt is saddening.

I will put a formal complaint in with JBL Direct about the poor Customer Service Experience from one of JBL’s finest representatives.

The 1 years Guarantee means nothing as you won’t get them replaced.

Don’t give your money to these COWBOYS!

Bought a FLIP 4 speaker and headphones, the worst buy I have ever experienced. The quality of products is a disaster. FLIP 4 speaker started making strange noises as soon as the warranty ended. I start reading other customer reviews and they experienced the same. The headphones crashed on their own. They were used sporadically, I don't want to know what would happen to them if they were used regularly. You only pay for the brand, THE QUALITY IS TERRIBLE. I do not recommend buying any JBL's products.

Got the JBL wave earphones under a month ago and already, the charging case is broken.

Very Bad experience with JBL we should not buy anything on their website. I bought a headset on their website, upto 1 week no update on the status. After the 3 weeks the product not received and went back to JBL. This will come to know when I call customer support. Then I request a refund. They have taken a week to issue refund and internal approval. But still that is not reflected on my account after 7 days of issue refund. I called again customer service asking where is my refund. They said pls check with your bank account. Then I asked what is the transaction number to check with my bank. They said they will verify and send it in 24 to 48 hrs that transactions number. This is almost 6 weeks I didn’t receive the product and money yet.

Very frustrating service!

Purchased a pair of JBL Bluetooth Headphones a little while ago, Had no end of problems with them so contacted Customer Service.. Very long winded back and forth... but ended up finding out that they only just discontinued them.. so they replaced with a different model.. Weeks later to get the replacements.. now the replacements won't charge.. or hold charge.. but Warranty doesn't cover Warranty replacements.. So both in the Bin.. I'll be looking at other brands from now on..